It is the customer service department in which customers call in to order new service, add services or products to existing service, and report any questions, comments or complaints. In addition to placing orders for services, if a customer has a problem or a technical issue, my job is to analyze the problem or issue and recommend a solution.
A workplace with strong beliefs, values, behaviors, ideas and expectations define an organization. Over the years, the topic of organizational culture has been studied in many disciplines from anthropology to sociology.
A prominent theorist of organizational culture, Edgar Scheinprovided the following general definition of organizational culture: A pattern of shared basic assumptions that was learned by a group as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems.
Understanding the culture can also help determine where to make changes Schachter, Typically organizations approach a cultural change through a planned method of intentional, goal-orientated changes.
The deliberate attempt by employees or managers to improve the function of teams, departments or the entire organization is known as planned organizational change. Economic and organizational development is two approaches an organization can take to make modification to their culture Hellriegel, The economical approach focuses the change on structure and strategy within the organization with the attempt to increase profits.
Last year, our Board of Directors made a significant change to our organizational chart and management structure. Since we are a not-for-profit organization that relies on federal funds, the implementation eliminated a department and reserved the overhead to serve more families and children.
Opposite of economical approach is the organizational development approach. In our efforts to find more effective ways to reward employees, we developed a committee to review our performance evaluation and merit increase procedures.
The purpose of this committee was to evaluate the procedures and make recommendations for improvement. By taking this approach, the employees have developed a sense of commitment to the organization and a sense of value as an employee. These elements include changing 1 what managers and teams pay attention to, 2 how crisis are handled, 3 criteria for recruiting new members, 4 criteria for promotion, 5 criteria for allocating awards, and 6 organizational rites and ceremonies Hellriegel, To implement a change to culture, organizations can change the criteria for recruiting new employees.
For instance, typically our recruitment procedures included advertising externally and internally for a period of two weeks for open positions. We have been unsuccessful at recruiting for vital open positions within the organization.
To modify the procedures, we obtained the services of a temporary agency to facilitate the hiring process and fill open positions.
This modification of our recruiting procedures has proved to be successful in filling open positions with a qualified, reliable candidate for the organization. Recently, our benefits committee made a substantial change to the eligibility criteria for receiving employer match and discretionary contribution to our retirement plan.Current Culture According to the Organizational Culture Inventory, the primary style of L’Occitane is approval, dependent, competitive, and perfectionistic.
L’Occitane is a . Organizational Culture Inventory, by Rudy Watson This preview has intentionally blurred sections.
Sign up to view the full version%(14). Organizational Culture Inventory ® Research and development by Robert A. Cooke, Ph.D. and J. Clayton Lafferty, Ph.D. The Organizational Culture Inventory (OCI ®) is the world’s most thoroughly researched and widely used culture assessment for measuring organizational culture.
Essay about Gm Oci Organizational Culture Inventory (OCI) Survey Introduction My organization is in the retail industry. Presently, I am employed as a sales staff at one of the most popular high-end children’s department store. Essay title: Organizational Cultural Inventory Paper OCI Paper I applied the Organizational Cultural Inventory (OCI) with the intention that it is a fictional company, J Enterprises/5(1).
The Organizational Culture Inventory (OCI) contains a list of guidelines, which explain the expectations of an organization from its members in terms of etiquette and personal attributes.