How might a provider encourage a reluctant consumer to communicate candidly

Answer the following questions in your paper: How does effective communication incorporate the basic elements of communication?

How might a provider encourage a reluctant consumer to communicate candidly

Zeller, Rosemary Lee, Christopher P. Holland, Farah Englert, and Elaine K. Baltimore Substance Abuse Systems, Inc. Abstract The development and testing of a patient fact sheet entitled Five Steps to Safer Health Care illustrate important research considerations associated with the process of crafting messages to help patients reduce health care system errors and improve the safety of their care.

The basis for the fact sheet was a larger set of messages drawn from a review of the health care literature by the Agency for Healthcare Research and Quality.

How might a health care provider encourage a reluctant consumer to communicate candidly

Researchers tested the resulting patient fact sheet with physicians to better understand their potential reactions and to formulate strategies for disseminating and promoting the product. Potential cultural differences were identified and discussed with Spanish-dominant consumers i.

This body of research studies suggested not only which messages to emphasize, but also which secondary audiences to target, and how Spanish-dominant consumers might differ from others in their understanding and use of these health messages.

Findings from these studies also indicated some opportunities for and barriers to promoting the messages. Introduction Five Steps to Safer Health Care is a fact sheet 1 designed to educate patients on specific behaviors they can perform to improve their own safety.

The development of the fact sheet and the related promotional strategy and materials illustrates some research considerations that may aid others as they try to engage particular audiences in patient safety-conscious behaviors.

This paper describes the history and research behind that development. It also will present the patient fact sheet, annotated with decisions key to its creation and modification.

Finally, this paper discusses the implications for other patient-focused safety endeavors. Background Sinceagencies of the Federal Government have been responding to the Institute of Medicine's IOM landmark report, To Err Is Human, 2 which documented the enormous human and financial costs of preventable medical errors that occur regularly throughout the health care system.

One week after the IOM report was released, the President directed the Quality Interagency Coordination Task Force QuICa coalition of Federal agencies concerned with health care quality, to prepare a response to the report, including recommendations for actions to improve patient safety.

Anticipating that the QuIC response would generate an influx of questions regarding how patients might help to prevent medical errors, the Agency for Healthcare Research and Quality AHRQ launched a review of the relevant research literature.

The evidence, though relatively sparse at that time, nevertheless was sufficient to support a fact sheet for patients and other consumers, entitled 20 Tips to Help Prevent Medical Errors. Others specified particular actions that patients could take to avoid errors, such as maintaining a current list of all medications.

Still other tips aimed to indirectly change provider behavior through the actions of patients e. The tips also varied in terms of their focus on medications, hospital stays, or surgeries. The document was cited in news coverage of Federal efforts to address the IOM report's recommendations, and a variety of public- and private-sector groups soon put the fact sheet into practice.

Shortly after the release of the 20 Tips to Help Prevent Medical Errors, the Office of Personnel Management OPM and other Federal agencies requested a more succinct set of tips that could be included in other documents.

How might a provider encourage a reluctant consumer to communicate candidly

OPM, for example, wanted to include a shorter tips list in its annual health plan mailings to Federal employees. With help from an existing health communications partnership sponsored by the Employee Health Benefits campaign at the Department of Labor, the QuIC developed a shorter fact sheet with input from many Federal agencies.

How might a provider encourage a reluctant consumer to communicate candidly

The partnership provided additional feedback from private organizations, including the Joint Commission on the Accreditation of Healthcare Organizations, the American Hospital Association, the American Medical Association, what was then known as the Health Insurance Association of America, large health care purchasers like General Motors and General Electric, and others.

These partners eventually played roles in the sponsorship and dissemination of the patient fact sheet. For example, the 20 Tips to Safer Health Care called attention to consumer behaviors, while other groups used their messages to draw attention to the danger that medical errors posed to the public.One way that a health care provider might encourage a reluctant consumer to communicate candidly, is to speak candidly to the consumer.

The provider can open up and let the consumer know that they. Communicating with Hospital Health Care Providers. By: pfmlures.comella @ Feb 23, that nurses and doctors are reluctant to speak candidly with patients and their families, let alone with one another and the superiors because they fear ending up as defendants or witnesses in law suits that may arise from a poor medical outcome.

How might a provider encourage a reluctant consumer to communicate candidly? How might cultural differences - » Questions» Management» Marketing Management» Product Management» Communicating in Healthcare Communicating in Healthcare 1 answer. · How do the basic elements of effective communication differ from the basic rules of health care communication?

· How might a provider encourage a reluctant consumer to communicate candidly? How does effective communication incorporate the basic elements of communication?

How do the basic elements of effective communication differ from the basic rules of health care communication? How might a provider encourage a reluctant consumer to communicate candidly? How might cultural differences influence communication? Effective communication is very important%(2).

Abstract. The development and testing of a patient fact sheet entitled Five Steps to Safer Health Care illustrate important research considerations associated with the process of crafting messages to help patients reduce health care system errors and improve the safety of their care.

The basis for the fact sheet was a larger set of messages drawn from a review of the health care literature by.

How might a provider encourage a reluctant consumer to communicate candidly